Go North East’s commitment to making bus travel more appealing to families and tourists has been recognised at Monday’s (23rd April) VisitEngland Awards for Excellence 2018, after the region’s largest bus operator claimed the silver award for Innovation in Tourism.
As part of its bid to have the UK’s greenest bus fleet and following its continued investment in new vehicles and technology, Go North East is trialling the region’s first fully electric zero-emissions bus.
At its annual Excellence Awards, which showcases the UK’s finest marketing talent and sector innovators, the Chartered Institute of Marketing (CIM) named Go North East’s commercial director Stephen King, ‘Marketer of the Year’.
Team members from Go North East’s award-winning customer service team swapped their phone calls, emails and social media enquiries to take a leading role in choosing the best-of-the-best among the region’s top contact centre professionals at the annual North East Contact Centre Awards.
The region’s biggest bus company, Go North East, has been shortlisted for three prestigious awards, acknowledging its commitment to excellence within the areas of transport, tourism, training and recruitment.
Our guide and your chance to win tickets!
Go North East customers voted they are more than happy with the bus company and its services, scoring it an industry-leading 93% satisfaction level overall and 94% for its Tyne and Wear services, in the independent Autumn 2017 Bus Passenger Survey.
In support of an epic charity adventure aiming to create 1million free hospital journeys for cancer patients, the region’s biggest bus operator, Go North East has joined forces with long-term partner ScreenServices NE to drive awareness and inspire local communities to contribute to the cause.
As a company committed to diversity and inclusivity, Go North East is working to improve the gender pay balance at all levels within its business.
Significant investment into its award-winning employee training schemes combined with an injection of over £10million into new vehicles, technology and equipment has driven engineering improvements at Go North East, to achieve the highest standard available from the National Express Operator Awards in relation to its coach fleet.
As the Beast from the East - and its later ‘mini’ successor, inflicted disruption upon the region’s roads during February and March, Go North East customers commended the award-winning company for pulling out the stops to keep its buses moving.
View our guide.
Around 175,000 journeys are made on Go North East bus services every day to travel around this wonderful region. Travelling to work or education, to visit friends and family, to have a night out, or to visit one of the region's many tourist and leisure attractions.
For over 100 years, Go North East has connected the region's towns and villages with the cities of Newcastle, Durham and Sunderland and currently operates across Northumberland, Tyne and Wear, County Durham and into Tees Valley.
Employing over 2,000 local people, with a fleet of almost 700 buses and coaches and an annual turnover of £100m, the company is the regional subsidiary of the Go-Ahead Group plc, one of the UK's leading providers of passenger transport.
117 Queen Street
NE8 2UA Gateshead